TERMS AND CONDITIONS (GTC)

Keevana POS & Keevana Market
Status: January 2026

1. Provider Information

1.1 Keevana POS and Keevana Market are operated by:

Revana Ltd EOOD
Sofia, Republic of Bulgaria
Managing Director and legal representative: Philipp Leitlein
Email: mail@keevana.com

1.2 Revana Ltd EOOD is hereinafter referred to as “Keevana” or “Provider”.

2. Scope of Application

2.1 These Terms govern the use of:

  • Keevana POS mobile application
  • Keevana Market marketplace
  • Related dashboards and web services

2.2 By registering or using the services, the user agrees to these Terms.

2.3 Keevana is intended primarily for business users.

3. Subject of the Contract

3.1 Keevana provides a cloud-based system for:

  • Sales processing
  • Inventory management
  • Online shop creation
  • Marketplace listings
  • Payment gateway integration
  • Subscription billing
  • Optional AI-powered analytics

3.2 The contract grants a non-exclusive, non-transferable, revocable right to use the software within its intended business purpose.

3.3 Keevana may modify, expand, restrict or discontinue functionalities where reasonably necessary.

4. Registration and Verification

4.1 Users must provide accurate business information including:

  • Company name
  • Registered address
  • Authorized representative
  • Valid email
  • Phone number

4.2 Keevana reserves the right to request identity and compliance documentation, including:

  • Government-issued ID
  • Business registration documents
  • Tax information
  • Proof of signing authority

4.3 Keevana may suspend or refuse service if verification cannot be completed or fraud is suspected.

5. Location Services

5.1 Keevana requires access to device location services to determine the precise physical location of a shop.

5.2 Location data is used to:

  • Position the shop correctly within Keevana Market
  • Improve local discoverability
  • Prevent fraudulent misrepresentation

5.3 Disabling location access may restrict certain features.

6. Payment Gateway Integration

6.1 Marketplace Payments

Keevana may integrate third-party payment gateway providers to enable shops to accept payments from customers.

Each shop:

  • Must create and maintain its own contractual relationship with the selected payment gateway provider
  • Is solely responsible for compliance with the payment provider’s terms
  • Is responsible for taxes, chargebacks, refunds and regulatory obligations

Keevana does not:

  • Act as payment processor
  • Hold customer funds
  • Operate as a financial intermediary
  • Assume liability for payment gateway services

Keevana only provides technical integration infrastructure.

6.2 Subscription Payments

For subscription fees payable to Keevana, third-party payment service providers may be used.

Payment processing is performed exclusively by the respective licensed provider. Keevana does not store full payment card details unless required and permitted under applicable law.

7. AI Insights

7.1 AI Insights are optional and require explicit in-app consent before activation.

7.2 AI-generated insights:

  • Are informational only
  • Do not constitute financial, tax, legal or investment advice
  • Do not guarantee profitability or outcomes

7.3 The user remains solely responsible for business decisions.

8. Aggregated and Statistical Data Processing

8.1 Keevana may process sales and inventory data in aggregated, anonymised or pseudonymised form to:

  • Improve system functionality
  • Develop general pricing benchmarks
  • Strengthen analytics models

8.2 Such processing does not allow identification of individual shops.

9. Financial Disclaimer

9.1 Keevana is a software provider and not:

  • A bank
  • A financial institution
  • A credit provider
  • An investment advisor
  • A tax or accounting firm

9.2 Any analytics, projections, pricing suggestions or credit-related indicators are informational tools only.

9.3 Keevana does not provide regulated financial services and assumes no fiduciary duties.

10. Intellectual Property

10.1 All intellectual property rights in the Keevana software, including but not limited to:

  • Source code
  • Design
  • Logos
  • Databases
  • Algorithms
  • AI models
  • Documentation

remain the exclusive property of Revana Ltd EOOD.

10.2 Users receive only a limited right of use as defined in these Terms.

10.3 Users may not:

  • Reverse engineer
  • Decompile
  • Copy
  • Resell
  • License
  • Modify the software

without written consent.

10.4 Users retain ownership of their business data.

11. User Obligations

Users must:

  • Use the platform lawfully
  • Protect login credentials
  • Maintain appropriate backups
  • Ensure employee compliance

12. Data Security

Keevana implements commercially reasonable technical and organisational safeguards including encryption and secure cloud infrastructure. Absolute security cannot be guaranteed.

13. Liability

13.1 Unlimited Liability

Keevana is liable without limitation for:

  • Intentional misconduct
  • Gross negligence
  • Mandatory statutory liability

13.2 Limitation of Liability Cap

Except in cases of intentional misconduct or gross negligence, Keevana’s total aggregate liability arising out of or in connection with the use of the services shall be limited to the total subscription fees paid by the user during the twelve (12) months preceding the event giving rise to the claim.

This limitation applies to all claims arising from or related to the contractual relationship.

13.3 Exclusion of Certain Damages

Keevana shall not be liable for:

  • Loss of profits
  • Loss of revenue
  • Indirect or consequential damages
  • Business interruption
  • Loss of data caused by user negligence
  • Payment gateway failures
  • Decisions based on AI Insights

Mandatory statutory rights remain unaffected.

14. Force Majeure

Keevana shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • War
  • Civil unrest
  • Government actions
  • Internet outages
  • Large-scale cyber incidents
  • Power failures
  • Third-party infrastructure failures

In such cases, performance obligations shall be suspended for the duration of the force majeure event.

15. Duration and Termination

Contract duration is indefinite unless otherwise agreed.

Users may terminate at any time.

Keevana may suspend or terminate accounts for breach, fraud or security risks.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Bulgaria and applicable EU law.

Jurisdiction: Sofia, Bulgaria.

Scroll to Top